Privacy Policy

Introduction

KashmirWithUs ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you visit our website, make an enquiry, or book a tour package with us.

By using our website and services, you agree to the practices described in this policy.

Information We Collect

• Personal Details: Name, email address, phone number, postal address, and government ID details (where required for permits/hotel check-in).
• Booking Information: Travel dates, destination preferences, number of travelers, and payment details.
• Technical Information: IP address, browser type, device information, and cookies collected while browsing our website.
• Communication Records: Emails, WhatsApp messages, or call records exchanged with our support team for booking assistance.

How We Use Your Information

• To process and confirm your tour bookings, hotel reservations, and travel arrangements.
• To communicate booking confirmations, itinerary updates, and important travel information.
• To respond to your enquiries and provide customer support.
• To process payments and refunds related to your bookings.
• To improve our website, services, and customer experience.
• To send promotional offers or newsletters, only if you have opted in to receive them.
• To comply with legal and regulatory requirements, including those related to tourism and permits in Jammu and Kashmir.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share necessary information with:

• Hotels, houseboats, transport providers, and local guides to fulfill your booking.
• Government authorities, where required for travel permits (e.g., Gulmarg, Sonmarg, or other restricted areas).
• Payment gateway providers to process your transactions securely.
• Legal authorities, if required by law or to protect our legal rights.

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

Your Rights

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate or outdated information.
• You may request deletion of your data, subject to legal and operational requirements (such as completed bookings/invoices that must be retained for accounting purposes).
• You may opt out of promotional emails at any time by contacting us.

Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

Children's Privacy

Our services are intended for use by adults booking travel arrangements. We do not knowingly collect personal information directly from children. Information about minors may be collected as part of a family booking, provided by the booking adult.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.